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Start from scratch

  • Find and join a group
  • Post topics and responses
  • Create a group
  • Collaborate with your team
  • Manage groups


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Cheat sheet

  • Groups cheat sheet Need a quick reference for the Groups basics you've learned? Download this cheat sheet.

Collaborate better

  • Top 10 ways to onboard new team members Organizations need to train and onboard new team members effectively. Use Google Apps to create a simple way for employees to orient themselves on your projects and become productive fast.

  • Top 10 ways to brainstorm with Google Apps Whether you need a name for a new product or a different place for lunch, Google Apps makes it easy to share ideas, get feedback fast, and collaborate with your team.

  • Top 10 ways to have more productive conversations Are you overloaded with email conversations? Is your inbox out of control? Email is great, but sometimes it becomes overwhelming. Here are some tips that will help you communicate more effectively and get out of conversation chaos.

  • Top 10 ways to build better virtual teams If you work on a team that’s spread across the globe, use Google Apps to keep people connected and to collaborate seamlessly.

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Top 4 Groups tips

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Groups FAQ

  • What types of Groups can I create?

    You can create email lists, web forums, Q&A forums, and collaborative inboxes. For more information on these types of Groups, see Get Started with Groups.

    Note: Your administrator must first set up Groups for Business before you can create Groups.

  • How do I know if I’m creating a public group or a group within my organization?

    When you’re creating a group, check the end of the Group email address. If you see, you’re creating a public group. If you see, you’re creating a group within your organization.

    Whether you create a public group or a group within your organization, you can set permissions to specify who can join the group. For more information on types of groups and permissions, see Get started with Groups.

    Note: Your administrator must first set up Groups for Business before you can create Groups.

  • Who can see the groups I create?

    If you create a group within your organization, your group’s visibility to others depends on your administrator’s Groups settings. If you have questions, please contact your administrator. The visibility of your group’s content depends on the group’s permission settings. For more information on group permissions, see Get started with Groups.

    For information about the visibility of public Groups, visit the Groups Help Center.

    Note: Your administrator must first set up Groups for Business before you can create Groups.

  • What’s the difference between an email alias, a mailing list, and a collaborative inbox?
    Email alias Mailing list Collaborative inbox
    Purpose You need a business address (For example:, or you have multiple personal addresses. Your team needs a business address (For example: sales@ or info@) for internal communications, group projects, etc. You can also include external users, such as consultants or volunteers, who have their own email addresses. Your team manages a queue of incoming messages and questions, such as support requests from external customers.
    Who One person. A group of people. A group of people who manage requests through email.
    Example Cassy has her primary address She adds the aliases and

    She can send and receive email at all of these addresses in her Gmail inbox.
    The Project X team receives all messages sent to the mailing list group

    The team can also easily share Google Drive files, send emails, and send Google Calendar invites using instead of typing each member’s addresses.
    Your Support team receives customer requests sent to Each member can take a support request, then mark it as complete.
    Create a mailing list Gmail
    Contact your administrator
    Create an email list
    Create a collaborative inbox
  • Why can’t I join certain groups?

    An open group allows you immediate membership.

    A restricted group requires approval from an administrator before you can be added.

    A private group requires you to click on a link to request membership from the owner.

    Note: Your administrator must first set up Google Groups for Business before you can create Groups.

  • What’s the difference between Gmail contact groups and Groups for Business mailing lists?

    Both Gmail contact groups and Google Groups for Business mailing lists allow you to share documents and send emails and Google Calendar invites to a specific set of people. The difference between a contact group and a mailing list is who can use it.

    If you create a Gmail contact group, you’re the only person who can use it. However, when you send an email or invite to a contact group, recipients can view the contacts in your group. If you create a Groups for Business mailing list, you can set permissions for who can see and use it, for example, just you, anyone in the group, or anyone in the world.

    For more information on Groups for Business mailing lists, see our tip on sharing content with multiple people. For more information on Gmail contact groups, see Get started with Contacts.

    Note: Your Google Apps administrator needs to set up Groups for Business before you can create a group mailing list.